Full TERMS & CONDITIONS

Pleasure Divers FULL TERMS & CONDITIONS

1. BOOKINGS & DEPOSITS

  • 1.1 To make a reservation with Pleasure Divers Magnetic Island, students/ divers must be at least 18 years old or accompanied by a legal guardian.

  • 1.2 When making a booking, students/ divers must allow 24hrs between the completion of their last dive and a flight. Ensuring a safe interval before flying is the responsibility of the student/ diver.

  • 1.3 Some dive courses are subject to pre-requisites, such as medical questionnaires or swim tests and watermanship tests. Students should be confident they can pass these prior to making a reservation/ booking.

  • 1.4 All dive Bookings can be made online through our website, in-person at our dive centre, or via phone/email with our reservations team.

  • 1.5 A non-refundable deposit is required to secure all course bookings. The deposit can be paid online through our secure payment system or in-person at the dive centre.

  • 1.6 The student/ diver is responsible for providing accurate information during the booking process, including medical history and diving certification details.

  • 1.7 The remaining balance must be paid prior to the commencement of the scheduled activity

  • 1.8 School groups, uni groups and other large group bookings will be invoiced post activity completion.

2. REFUNDS & RESCHEDULING

  • 2.1 In the event of cancellation by the student/ diver, the following refund policy applies:

  • Cancellation 3 days or more before the scheduled activity:  Refund provided, excluding the non-refundable deposit.

  • Cancellation within 48hours (2 days) days of the scheduled activity: No refund.

  • Failure to notify Pleasure Divers Magnetic Island of your absence will result in the forfeiture of the deposit and no refund.

  • 2.2 In the following situations, there will be no refund and you will be unable to participate in the course:

  • If you require a dive medical and do not provide us with one prior to your course commencing

  • If you arrive for a session but have failed to complete your eLearning

  • 2.3 In the event of cancellation by Pleasure Divers:

  • Pleasure Divers Magnetic Island reserves the right to cancel a booking in case of unsafe weather conditions, equipment malfunctions, or other circumstances that may jeopardize the safety of the participants. See our FULL CANCELLATION POLICY

  • In such cases, clients will be offered the option to reschedule or receive a full refund (including the non-refundable deposit)

  • Pleasure Divers Magnetic Island, is not responsible for any additional expenses incurred by the client, such as travel or accommodation costs.

  • 2.4 Rescheduling (in lieu of refund) is subject to availability and must be confirmed by Pleasure Divers Magnetic Island. 

  • 2.5 Refunds will be processed within 7 days after the cancelled activity or cancellation request

  • 2.6 All refunds must be paid back to the same credit card that was used to make payment. If the credit card is not available a refund cannot be given and a gift voucher will be issued for the value of the refund amount.

3. SPECIAL REQUIREMENTS

  • 3.1 Terms and Conditions vary depending on the activity and these can be found at the bottom of your booking confirmation email.

  • 3.2 Different activities have different minimum ages. Please read our website information carefully or contact us prior to booking to determine if your child meets the minimum age requirement for the activity 

4. GIFT VOUCHERS

  • 4.1 Pleasure Divers gift vouchers may also be called gift cards or gift certificates. 

  • 4.2 All Pleasure Divers gift vouchers are non-refundable. 

  • 4.3 Pleasure Divers gift vouchers expire 12 months from date or purchase

  • 4.4 Gift vouchers cannot be redeemed for cash. 

  • 4.5 All vouchers are kept under the customers name so if the gift card/voucher is lost it is still available until its expiry dat

  • 4.6 The voucher can be transferred to another person or used for any goods and/or services at Pleasure Divers. Although vouchers may say they are for a specific item or service, all Pleasure Divers gift vouchers are just worth that dollar value and can be used for any other goods/service provided by Pleasure Divers. As such, if a product price has changed and if the owner wants to use it for the assigned product, they will have to pay the difference.

  • 4.7 All cancellation policies apply as usual. 

5. GOODS REFUND POLICY

  • 5.1 Our refund policy is in line with Australian Consumer law and is summarised as follows:

  • No refunds because you changed your mind

  • Repair or Replace any product that is found to have a minor fault

  • Repair, Replace or Refund on any product that has a major fault

6. OUR RESPONSIBILITIES/GUARANTEES TO YOU

  • 6.1 Deliver all diving activities with due care and skill 

  • 6.2 Deliver diving activities that are fit for their specified purpose 

  • 6.3 Deliver diving activities within a reasonable time (when no time is set)

7. CHANGES TO THIS POLICY

  • 7.1 We reserve the right to change these Terms and Conditions at our discretion without notification. 

  • 7.2 These Booking Terms and Conditions will be strictly adhered to, so if you do not understand or have any questions regarding these terms and conditions please contact us immediately.

  • Pleasure Divers reserves the right to amend these terms and conditions at any time, with changes being effective upon posting on our website. Clients are encouraged to review the terms and conditions periodically for updates.

8. AGREEMENT

  • 8.1 By making a booking with Pleasure Divers, the client agrees to adhere to the terms and conditions outlined above.

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